Terms of Service – NorthTints.Store

Effective Date: May 27, 2018

Welcome to NorthTints.Store (“we,” “our,” or “us”). These Terms of Service explain the conditions for using our website and purchasing our products, including custom-cut paint protection film (PPF), window tint, and related materials. Please review these terms, our Return & Refund Policy, our Shipping Policy, and our Privacy Policy before ordering.

Have an issue with your order? Contact us first at [email protected] or through our Contact Us page. We understand that material can be damaged during transit and that order problems can happen. We want the opportunity to review your order and help.

1. Acceptance of Terms

By placing an order, you agree to the terms presented to you at the time of purchase. You must be legally able to enter into a contract and authorized to use the payment method provided. Nothing in these terms limits consumer rights that cannot lawfully be excluded.

1.1 Electronic Signature & Checkout Acknowledgment

When a signature is requested at checkout, drawing your signature, selecting “Done Signing,” and submitting your order expresses your intent to sign electronically for that order. By signing and submitting, you confirm that you have reviewed your contact, billing, shipping, vehicle, material, and coverage selections; that you are authorized to use the payment method; and that you have read and agree to the Terms of Service, Return & Refund Policy, Shipping Policy, Dispute Policy, and applicable FAQ information presented or linked at checkout. You also acknowledge the Privacy Policy describing how your information is handled. Please read those pages and ask us any questions before signing.

Your acknowledgment includes the custom-order and installation provisions and the contact-first process for problems with an authorized purchase. It does not waive rights concerning defective, damaged, incorrect, materially misdescribed, or undelivered goods, or require you to miss a bank dispute deadline. An electronic signature is evidence of the acknowledgment made; it does not by itself prove that a product was delivered correctly or determine a dispute outcome.

We may retain the signature with the associated order and available confirmation records and provide relevant records to the payment processor, bank, or card network when responding to a dispute, as described in our Privacy Policy. You may request a copy of the available signed order record through our Contact Us page. This provision was added September 17, 2026 and applies only to orders placed after it is presented at checkout; it does not alter earlier purchases or create a signature for an unsigned order.

2. Order Information & Product Selection

Please check your vehicle year, make, model, trim, body style, selected coverage, material, quantity, and delivery address before submitting an order. Contact us before purchasing if you are unsure about fitment or what a kit includes. We prepare custom-cut products according to the options selected in the order.

You agree to provide accurate information and use our website lawfully. We may request reasonable verification or decline orders where there is a legitimate concern about unauthorized payment or misuse. If we cancel an order that we cannot fulfill, we will refund the payment collected for the canceled items.

3. Custom Products & Final Sales

Custom-cut PPF, window tint kits, and other made-to-order products are prepared for the specifications selected by the customer. Once production begins, these products are final sale and are not eligible for a change-of-mind return or exchange.

Final sale does not exclude review or an appropriate remedy for shipping damage, a manufacturing defect, an incorrect item, non-delivery, or goods that materially differ from the order description, or any remedy required by law. Please contact us so we can compare the order and the product received.

4. Order Changes & Cancellations

Our standard policy is that orders cannot be canceled once placed. If you notice an error, contact us immediately. We will check the order status, but changes or cancellations cannot be guaranteed, especially after cutting, preparation, or shipment has begun. This policy does not restrict cancellation or refund rights required by applicable law, including rights relating to an unfulfilled order.

5. Shipping, Delivery & Transit Damage

Provide a complete and accurate shipping address and review the shipping information supplied with your order. International customers are responsible for applicable import duties, taxes, and customs charges unless otherwise stated at checkout.

Inspect your package and materials promptly after delivery. Please report visible transit damage within 12 hours where reasonably possible, and report concealed damage or defects promptly after discovering them. A delayed report does not automatically eliminate rights available under applicable law or payment-provider rules.

To help us investigate, provide your order number, a description of the issue, and clear photographs of the affected material, shipping tube or box, shipping label, and visible packaging damage. Keep the product and packaging while the claim is reviewed. Where practical, do not install, cut, discard, or otherwise alter affected material before contacting us. If photographs are unavailable or inconclusive, contact us to discuss another reasonable way to assess the issue, which may include inspection of a return.

If a package is missing, delayed, or marked delivered but cannot be located, contact us so we can review the tracking and available delivery information. We will assist with applicable carrier or insurance claims. The availability of shipping insurance does not remove rights you have against us under applicable law.

6. Returns, Replacements & Refunds

Contact us before returning any product so we can provide return instructions and, where applicable, a return authorization. We will review the order, the reported problem, and the available evidence in good faith. Depending on the circumstances, an appropriate resolution may include troubleshooting, replacement material, an authorized return, or a refund.

Damage caused by improper installation, handling, preparation, or misuse is not a manufacturing defect and is not covered by our standard return policy. An installation error does not automatically defeat a separate, valid claim about an unrelated defect or order error.

Approved refunds are normally issued to the original payment method. Posting times depend on the payment provider. Shipping charges are generally non-refundable for discretionary returns, except where we made an error or a refund is required by law. Any permitted fee must be disclosed and must not reduce a refund that the customer is legally entitled to receive.

7. Contact-First Resolution & Chargebacks

7.1 Contact Us Before Filing an Order-Related Dispute

For problems involving a purchase you authorized, you agree to message NorthTints.Store first and give us a reasonable opportunity to review and resolve the issue before filing a payment dispute or chargeback, subject to your rights under applicable law and your bank’s or payment provider’s rules.

Email [email protected] or use our Contact Us page. Include your order number, the email used for the purchase, a clear explanation of the problem, relevant photographs where available, and the resolution you are requesting. Do not send full card numbers, card security codes, or passwords.

7.2 Our Review & Assistance

We understand that materials can be damaged in transit and that delivery, fitment, or product concerns may need review. We will examine the order details, your explanation, and relevant records, request additional information where reasonably needed, and work with you in good faith toward an appropriate resolution. Please allow a reasonable opportunity for us to respond and keep copies of your communications.

7.3 Your Payment Dispute Rights

This contact-first process does not require you to delay reporting an unauthorized transaction, miss a bank or payment-provider deadline, or waive any legal or payment-provider rights. If the issue remains unresolved, you may use the dispute options available through your bank or payment provider. Filing a dispute, or contacting your bank before contacting us, is not by itself proof of fraud.

7.4 Records Provided During a Dispute

If a dispute is opened, we may provide relevant information to the bank, card network, or payment processor, including the order details, product description and selected options, applicable terms presented at purchase, available payment-verification and fulfillment records, tracking or delivery information, photographs, customer communications, and any refund or replacement offered or completed. We will describe the available evidence accurately; the bank or payment provider determines the dispute outcome under its rules.

Please provide accurate information about the issue and any resolution already received. If a refund and a dispute credit overlap, notify us and your payment provider so the transaction can be reconciled without duplicate reimbursement. We do not require you to withdraw a dispute as a condition of reviewing your concern.

8. Installation & Labor

PPF and window tint installation require preparation, appropriate tools, and skill. Review the instructions and inspect the material and fitment before installation. DIY installation and third-party installation are the customer’s responsibility, and we do not guarantee a particular installation result.

Unless expressly agreed in writing or required by law, we do not reimburse third-party labor, removal, reinstallation, or damage caused by improper installation. Contact us if you need help distinguishing a material issue from an installation issue.

9. Materials & Manufacturer Warranties

We sell materials made by third-party manufacturers. Any manufacturer warranty depends on the particular product, eligibility requirements, and the manufacturer’s written terms; purchasing a product does not by itself establish eligibility for every manufacturer warranty.

Contact us about suspected material defects or warranty concerns. We will review your concern and assist with an applicable manufacturer claim. Manufacturer warranty decisions do not replace any separate obligations we have to you under applicable law.

10. Website Content & Intellectual Property

Website content, photographs, logos, and other protected materials belong to NorthTints.Store or their respective owners or licensors. Purchasing a product does not transfer intellectual property rights. Do not reproduce or distribute protected content without the appropriate permission, except as permitted by law.

11. Limitations of Liability

To the extent permitted by law, we are not responsible for indirect or consequential losses, or losses caused by misuse, improper installation, or the acts of an installer you select. To the extent legally permitted, our total liability for a product-related claim is limited to the amount paid for the affected product. These limitations do not exclude liability or remedies that cannot lawfully be limited, and do not override an express warranty or mandatory consumer protection.

12. Governing Law & Policy Interpretation

These terms are governed by the laws of Wyoming, United States, without regard to conflict-of-law rules, except where mandatory consumer protections require otherwise. Subject to those protections, legal proceedings will be brought in the applicable state or federal courts in Wyoming.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Our related shipping and return policies should be read together with these terms. If wording conflicts concerning damage reporting, dispute rights, or remedies required by law, the consumer-rights protections in these terms control.

Revisions apply prospectively and do not retroactively change the terms of a completed purchase. Retaining the original effective date does not mean revised wording was presented to customers on that date.

13. Contact Us

For order assistance, shipping damage, return requests, or payment concerns, email [email protected] or message us through our Contact Us page. Include your order number so we can locate your purchase and help efficiently.