SHIPPING & HANDLING Order Delivery Time Frame: The delivery period for orders is divided into two parts: Shipping Insurance Requirement: Shipping insurance is mandatory for all orders. Orders exceeding $150 require a signature upon delivery. Shipping Insurance Claims: In the event of shipping damages, customers must contact us via email. Please provide images of the damaged tube and product, for lost packages copy of the police report is required. Responsibility Disclaimer: We are not accountable for damages during shipping. Insurance claims will be processed on your behalf. Processing Time: Order processing includes verification, quality checks, and packaging. Approved returns or refunds are subject to a 60% restocking fee. Custom orders cannot be reused or resold. Shipping Time: The time taken for items to ship from our warehouses to the destination via UPS Ground. Delivery typically ranges from 3-10 business days within the US. Shipping Address Note: We do not ship to P.O. boxes. The provided shipping address must be residential or business. Delay Disclaimer: We are not responsible for any package delays. Reversion of packages is not possible after shipment. Customers are responsible for accepting and signing for the package on the delivery date. Expedited Shipping: Expedited shipping options (2nd Day Air or Next Day Air) are available upon request with an additional charge. Orders requesting expedited processing and shipping still have a 2-5 day processing time unless special arrangements are made via email. Shipping Methods: Orders will be shipped via UPS Ground by default unless an upgrade has been paid for expedited shipping speed. Order Tracking: The tracking number will be emailed once the shipping label is created. A confirmation email with a tracking number will be sent for every order. UPS tracking may not update until they receive and scan the package. Allow a few days after receiving the tracking number for your order to be updated in the UPS system. Enter the tracking number into the carrier’s website for tracking results.