Return & Refund Policy – NorthTints.Store
We understand that materials can be damaged in transit and that unexpected order problems can happen. Contact us first at [email protected] or through our Contact Us page so we can review your order and help.
1. Custom Orders & Final Sales
Custom-cut PPF, window tint kits, and made-to-order materials are prepared to your selected specifications. Once production begins, we do not accept change-of-mind returns or exchanges. Please verify the vehicle, trim, coverage, material, and address before ordering.
Final sale does not exclude valid claims for shipping damage, defects, incorrect items, goods materially different from their description, non-delivery, or remedies required by law.
2. Changes & Cancellations
Our standard policy is that orders cannot be canceled once placed. If you notice an error, contact us immediately. We will check production status, but changes or cancellations cannot be guaranteed, particularly once cutting, preparation, or shipping has begun. This does not restrict cancellation or refund rights required by law for delayed or unfulfilled orders.
3. Report an Order Problem
Send your order number, a description of the concern, and the resolution requested. For damage or a product concern, include relevant photographs of the material, shipping tube or box, and label where available. Keep the product and packaging while we review the issue; where practical, avoid installing or altering affected material before contacting us.
Inspect your order promptly. Please report visible transit damage within 12 hours where reasonably possible and concealed damage or defects promptly after discovery. A delayed report does not automatically eliminate rights under applicable law or payment-provider rules. If photos are unavailable or inconclusive, contact us to arrange another reasonable method of assessment.
4. Review, Return Authorization & Resolutions
We review each concern in good faith using the order details and available evidence. Depending on the circumstances, a resolution may include troubleshooting, replacement material, an authorized return, or a refund. Contact us before sending a return so we can provide the correct address, instructions, and any return authorization required. We will explain any return-shipping arrangements as part of the proposed resolution, subject to applicable law.
If an inspection is needed, we will explain the process. Replacements requiring a returned-item inspection may take approximately 10–14 business days after receipt and verification. We will communicate applicable next steps; this estimate does not extend legal or payment-provider deadlines. Carrier or manufacturer review does not remove our separate obligations to you.
5. Refunds & Fees
Approved refunds are normally sent to the original payment method. Your bank or payment provider controls when the credit appears. Original shipping charges are generally non-refundable for discretionary returns, except where we made an error or a refund is required by law.
We do not impose an automatic 60% restocking fee or a blanket 3–5% processing deduction on refunds. Any fee for a discretionary exception must be permitted by law and the applicable payment-provider rules and disclosed and agreed before the exception is arranged. Fees must not reduce a refund the customer is legally entitled to receive.
6. Installation Damage
Damage caused by improper installation, preparation, handling, or misuse is not a manufacturing defect and is not covered by our standard return policy. Individual replacement patterns may be available for purchase; contact us for pricing. Using part of a kit does not automatically defeat a valid claim concerning an unrelated defect or incorrect item. Labor and installation limitations are explained in our Terms of Service.
7. Contact First Before an Order-Related Chargeback
For a purchase you authorized, you agree to contact us first and give us a reasonable opportunity to review and resolve the issue before filing a payment dispute or chargeback, subject to applicable law and your payment provider’s rules. We do not require you to delay reporting an unauthorized transaction, miss a dispute deadline, or waive any rights. A chargeback is not automatically proof of fraud, and you do not have to withdraw a dispute for us to review your concern.
If a dispute is open, we will coordinate any resolution through the applicable payment-provider process to avoid duplicate credits. We may submit relevant order, delivery, communication, and resolution records for review. See our Dispute Policy, Terms of Service, and Privacy Policy. Revisions apply prospectively; earlier purchases remain subject to the terms presented at purchase and applicable law.
