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FAQ
Here we have collected the most frequently asked questions.
I've never installed Paint Protection Film (PPF) before, and I have some inquiries about the process. Could you assist me in understanding how PPF works and what is required for its installation?
Feel free to reach out to us via email if you have any questions; we’re happy to provide assistance and share insider tips on the application of Paint Protection Film (PPF).
The additional installation support for $129.99+ for kits includes comprehensive assistance and guidance to ensure a successful application of the Paint Protection Film (PPF). This support includes:
The supplementary support priced at $129.99+ offers the expertise of one of our seasoned Pro installers, boasting over 30+ years of experience. This two-hour assistance session is designed to address any questions you may have regarding Paint Protection Film (PPF) installation. Our expert will guide you through understanding the workings of PPF, the right mixtures, and any other installation-related inquiries.
You have the flexibility to purchase additional support either after placing your order or upon receiving the kit, especially if you need further assistance after reviewing our installation videos. The service encompasses the provision of professional installation tips and trade secrets to ensure a successful PPF application.
Please note that if you opt not to avail this service, YouTube serves as a valuable source for instructional PPF videos.
I see you have promotional codes. How can I get a discount?
To receive a 5% discount, simply purchase pre-cut kits using cryptocurrency. For guidance on how to proceed with the cryptocurrency discount, kindly reach out to us through the contact form. We’ll provide you with detailed instructions to facilitate the process.
I just purchased a paint protection kit. Will I receive installation instructions?
Installation videos are sent to the email provided with your order. Optional personalized installation coaching from an in-shop professional installer is a separately purchased service.
You do not need to purchase installation support to report shipping damage, a missing or incorrect order, suspected defects, or another order concern. Contact [email protected] with your order number so we can review the issue.
I purchased your kit, but it’s a little short?
Some precut PPF patterns require controlled stretching during installation, but a piece that appears short should not automatically be assumed correct. Confirm the vehicle details, panel, and selected pattern, and contact us with your order number and photographs if you are uncertain. Avoid excessive stretching or altering the piece before we review a possible fitment issue.
I submitted my order. What other information do u require to proceed with completing my order?
Within 24-48 hours, our plotting department may contact you via email to verify the necessary cuts for your vehicle. This confirmation is crucial, especially if information regarding trim, year, and model is missing during the checkout notes to the seller. Additionally, if our software presents multiple pattern options for your vehicle, clarification may be needed.
To streamline the process, providing pictures of the vehicle could be necessary. It’s important to note that we will not proceed with your order until we have verified all options through email communication.
I have dirt debris stuck under the film after installing the precut.
Encountering dirt is a common occurrence. You can promptly peel back the material, clean it with a slip solution, and use a fingernail to remove any dirt adhered to the glue.
Will the kit be cut to fit my vehicle specs, Make / Model / Year and Trim?
Every order is verified through email, complete with pictures confirming wrapped edges, headlamp washers, parking sensors, and tow hook options, ensuring accuracy before forwarding the order to our plotting team. Feel free to reach out to us anytime for confirmation before making your kit purchase.
I received material that has a minor defect, stain, or dirt debris.
Inspect the material before installation and contact us promptly about a suspected defect, stain, or contamination. Send your order number, a description, and relevant photographs where available. Where practical, avoid installing or altering the affected piece until we review it.
We assess the available evidence to distinguish material defects from damage or contamination introduced during handling or installation. Installing a piece does not automatically eliminate a valid claim for a defect that could not reasonably have been discovered earlier. An appropriate resolution may include replacement, an authorized return, or a refund, depending on the circumstances and applicable law. Manufacturer warranty decisions do not replace our separate obligations.
If my order is damaged or lost in transit when in the possession of the Shipping Carrier, what do I do?
Contact [email protected] with your order number and a description of the problem. For damage, keep the material, packaging, and label and provide relevant photos where available. A fixed number of photographs is not required; if photos are unavailable, we can discuss another reasonable method of assessment.
Please report visible transit damage within 12 hours where reasonably possible and concealed damage promptly after discovery. Late reporting does not automatically remove your legal or payment-provider rights. We will review the order and assist with applicable carrier or insurance claims. Insurance review does not remove our obligations or extend bank dispute deadlines. See our Shipping Policy.
I have received Paint Protection Film, but there are no printed logos of the Brand on the back of the liner.
The only film that has logos printed is 3M Scotchgard regular 5-year warranty film, no other film on the market comes with logos printed on the liner.
We do not carry regular 3M Scotchgard film.
3M Pro series = doesn’t come with printed logos on the backing liner
3M g200 series = doesn’t come with printed logos on the backing liner
No brand on the Market currently comes with logos printed on the liners.
Will the kit be cut to fit my vehicle specs, Make / Model / Year and Trim?
All orders are confirmed over email with pictures confirming all the wrapped edges, headlamp washers, parking sensors, and tow hook options with each customer before sending the order to our plotting team.
You can always contact us to confirm everything, prior to purchasing your kit.
I have purchased a precut kit. I used some of the pieces, but I cannot install the kit. Can I get a partial refund?
Custom kits are not eligible for a change-of-mind or installation-difficulty return once production begins. Damage caused by improper installation is not a material defect, and individual replacement patterns may be available for purchase.
Using part of a kit does not automatically defeat a valid claim concerning an unrelated defect, incorrect item, or goods materially different from the order description. Contact us with your order number and details so we can review the affected pieces under our Return & Refund Policy.
I received my kit, where is my warranty card?
Warranty eligibility and documentation depend on the particular material and the manufacturer’s written warranty terms. We do not promise a blanket 10-year manufacturer warranty for every product or installation. Contact us with your order number to review the coverage applicable to your purchase.
Damage caused by improper installation, misuse, or ordinary impacts is not a manufacturing defect. An applicable manufacturer claim may require photographs or inspection of returned material. Manufacturer approval governs that manufacturer’s warranty, but does not replace remedies we owe you under applicable law. Labor limitations are explained in our Terms of Service.
I have purchased the kit and received the tracking number already, I’ll be out of town and can’t sign for the package, Can the package be re-routed or kept at the local UPS location?
If you can message us in time, we can notify by Email our shipping provider to route the package to your specific destination, There is an additional $59.00+ shipping and handling fee.
My order is refunded, i don't know why?
We will notify you via Email on why your order will or is refunded for any technical or payment reasons.
I recently installed paint protection film and noticed some lines or silvering after the installation. Could you please confirm if this is a material defect?
Lines, silvering, or distortion can result from installation conditions, including stretching or slip-solution use, but the cause cannot be determined from the symptom alone. Send your order number, photographs, and a description of when the issue appeared so we can review it.
Damage caused by improper installation is not a manufacturing defect. A genuine material defect remains eligible for review under our Return & Refund Policy. If you are unsure, contact us before continuing installation on affected pieces.
I'm trying to purchase a kit, can you prioritize my order please? I need it ASAP.
Our standard processing time is 2–10 business days, depending on the size of your order and our current production volume. We handle over 15 orders daily and, at times, operate with limited staff, which may affect turnaround times.
In urgent situations, we may be able to expedite and prioritize your order for an additional fee, plus any applicable shipping upgrades.
If you require expedited service, please contact us before placing your order so we can discuss availability and options.
Do i get Installation tools with PPF kit?
We do not provide any tools with the Paint Protection kits we sell. All installation tools must be sourced independently through platforms such as eBay or Amazon.
I encountered issues during the installation process do you offer replacement patterns?
If you encounter issues during the installation process, feel free to reach out to us, and you can purchase the specific panel you need.
Is it possible to incorporate remaining material when creating a plot?
In the process of creating the plot, excess material needs to be removed and discarded. If there is space available on the sheet, we contemplate the inclusion of mirrors, door cups, or duplicate headlights, particularly when they are part of full or partial front kits. However, it’s important to emphasize that additional items can only be included if there is enough space on the sheet; otherwise, they cannot be accommodated.
Online sources suggest that you don't necessarily have to exclusively opt for pre-cut options; instead, you have the option to choose bulk hood for easier stretch and installation?
You’re absolutely right. Pre-cut kits can be adapted and swapped for bulk sheets. In our shop, we primarily engage in bulk hood installations and strongly advocate this approach to our customers. Certain vehicles, especially those with highly curved panels like the front hood, benefit from the use of bulk material to ensure a successful installation. While pre-cut options can work, they demand considerable expertise in stretching the material to fit accurately. In contrast, using bulk material makes the installation significantly easier. You can find instructional videos on bulk installations on YouTube.
With over 35 years of experience in paint protection installs, we can provide valuable insights on the best methods for your installation. Feel free to email us if you have any questions before purchasing your kit.
Do you provide any additional discounts with the purchase of your kits?
Additional discounts can be applied only when using cryptocurrency payments; otherwise, all kits are already listed at wholesale prices.
I bought a kit with a specific design but received an updated version.
Pattern suppliers may release revisions. The product supplied must still match the material, vehicle fitment, and coverage agreed for your order. A design update does not authorize us to substitute materially different goods without your agreement.
If the kit received differs from the description or options you purchased, contact us with your order number and photos so we can compare the records and review an appropriate resolution. Later website changes do not alter the description that applied to an earlier purchase.
I have a product of the same brand, but there is a slight difference in the material.
Consistency: Even with the same raw materials, variations can occur between batches. This could be due to changes in suppliers, slight differences in manufacturing conditions, or other factors. Quality control measures are typically in place to ensure that these variations are within acceptable limits.
Quality Control: Manufacturers often implement strict quality control measures to ensure that products meet specific standards. This involves testing samples from each batch to verify that they meet required specifications for things like strength, purity, dimensions, and other relevant characteristics.
If you have any further questions, whether they arise before or after your purchase, please feel free to ask. I'm here to assist with any inquiries you may have regarding the product or the buying process.
We’re always swamped with in-shop installations and order processing, including cutting orders. If you could kindly organize and summarize all your questions in a specific order, we’ll get back to you at our earliest convenience.
Do you ship to Canada?
Certainly! We do ship to Canada. Please note that customers are responsible for all duties, tariffs, and any additional fees imposed by customs prior to receiving the package.
These charges are not included in your initial order total or the shipping fees paid at checkout.
If you have any questions about international shipping, please feel free to contact us.
Do you ship internationally?
Yes, we do ship internationally. Please be aware that for international orders, we require payment in cryptocurrency. If you’re interested in placing an international order, kindly email us for further instructions on how to proceed.
Order Processing: Typically 2–10 Business Days
Once your order is placed, we’ll begin the confirmation process. To get started, please send us clear photos of your actual vehicle. The processing timeline (2–10 business days before shipping) begins only after we receive all the required images.
The confirmation process is done via email. We strongly encourage customers to send vehicle photos immediately after placing an order. This allows us to identify your exact trim, review available options, confirm wrap edges, and ensure all cuts are accurate to your specifications.
Our goal is to make sure you fully understand your DIY kit before we begin plotting. Please note: once the kit is plotted, the cuts cannot be changed, as each kit is custom-cut specifically for your vehicle.
Order Processing: Detailed Explanation!
Customers often ask, “If I select 3–5 day shipping, will my order arrive within that timeframe?”
Not exactly — the 3–5 day shipping refers to transit time after your order has been confirmed, plotted, packaged, and scheduled for pickup with your selected carrier. This confirmation and processing phase typically takes 3–10 business days, depending on the size and complexity of your kit.
If you require delivery within 3 days of placing your order, please note that this is not possible, as all kits are custom-made and cut to your specifications.
For specific delivery estimates or questions, we encourage you to contact us before placing your order.
By placing an order, you acknowledge and agree to our processing and shipping timelines, which may vary based on your kit size.
Payment Information
What payments methods are available?
We accept all major credit cards, crypto payments
Can I split my payment?
You can split the payments, please contact us.
Orders And Returns
How do I return or exchange an item?
Custom-cut products are final sale for change-of-mind returns once production begins. Our standard policy is that orders cannot be canceled once placed; contact us immediately about any error so we can check whether a change is still possible. No cancellation window is guaranteed, and legal cancellation or refund rights remain unaffected.
Final sale does not exclude valid claims for damage, defects, incorrect or materially misdescribed goods, or non-delivery. Inspect promptly and report visible transit damage within 12 hours where reasonably possible; report concealed issues promptly after discovery. A delayed report does not automatically eliminate legal or payment-provider rights.
Message [email protected] with your order number and concern before returning anything. Keep the material and packaging and supply relevant photos where available. We will review the issue and explain an appropriate resolution and any return instructions. See our Return & Refund Policy.
Shipping information
Processing normally takes 2–10 business days after required vehicle information and approvals are received. Carrier transit is separate; domestic estimates are typically 3–21 business days depending on destination and service. An expedited carrier service does not shorten production unless separately agreed.
We generally ship UPS Ground to residential or business addresses, not P.O. boxes. Our standard policy requires shipping insurance and signatures for orders exceeding $100. Applicable charges must be disclosed before payment. Tracking is emailed when the label is created; label creation alone does not establish shipment or delivery.
Contact us about missing, delayed, or damaged packages. We will review available evidence and assist with carrier claims. Insurance does not remove our legal obligations, and a police report is not a blanket prerequisite for review. No automatic 60% restocking fee applies. See our Shipping Policy and Return & Refund Policy for complete details.
Order concern? Please contact us first. For an authorized purchase, you agree to message [email protected] and allow a reasonable opportunity to help before filing a chargeback, subject to applicable law and payment-provider rules. You do not have to delay reporting an unauthorized transaction or miss a filing deadline. A dispute is not automatically fraud. We may provide relevant order, shipping, communication, and resolution records to your payment provider for review. See our Dispute Policy.
