Shipping Policy

Order Delivery Time Frame:

The delivery period for orders is divided into two parts:

1. Shipping Insurance Requirement:

   • Shipping insurance is mandatory for all orders.
   • Orders exceeding $150 require a signature upon delivery.

   Shipping Insurance Claims:

   • In the event of shipping damages, customers must contact us via email.
   • Please provide images of the damaged tube and product, for lost packages copy of the police report is required.

   Responsibility Disclaimer:

   • We are not accountable for damages during shipping.
   • Insurance claims will be processed on your behalf.

2. Processing Time:

   • Order processing includes verification, quality checks, and packaging.
   • Approved returns or refunds are subject to a 60% restocking fee.
   • Custom orders cannot be reused or resold.

3. Shipping Time:

   • The time taken for items to ship from our warehouses to the destination via UPS Ground.
   • Delivery typically ranges from 3-10 business days within the US.

   Shipping Address Note:

   • We do not ship to P.O. boxes.
   • The provided shipping address must be residential or business.

   Delay Disclaimer:

   • We are not responsible for any package delays.
   • Reversion of packages is not possible after shipment.
   • Customers are responsible for accepting and signing for the package on the delivery date.

   Expedited Shipping:

   • Expedited shipping options (2nd Day Air or Next Day Air) are available upon request with an additional charge.
   • Orders requesting expedited processing and shipping still have a 2-5 day processing time unless special arrangements are made via email.

   Shipping Methods:

   • Orders will be shipped via UPS Ground by default unless an upgrade has been paid for expedited shipping speed.

4. Order Tracking:

   • The tracking number will be emailed once the shipping label is created.
   • A confirmation email with a tracking number will be sent for every order.
   • UPS tracking may not update until they receive and scan the package.
   • Allow a few days after receiving the tracking number for your order to be updated in the UPS system.
   • Enter the tracking number into the carrier’s website for tracking results.