Dispute & Chargeback Policy
We want to resolve order concerns fairly and promptly. Please read this policy together with our Terms of Service and Return & Refund Policy.
Contact Us Before Filing an Order-Related Dispute
For problems involving a purchase you authorized, you agree to message NorthTints.Store first and give us a reasonable opportunity to review and resolve the issue before filing a payment dispute or chargeback, subject to your rights under applicable law and your bank’s or payment provider’s rules.
Email [email protected] or use our Contact Us page. Include your order number, the email used for the purchase, a clear explanation of the problem, relevant photographs where available, and the resolution you are requesting. Do not send full card numbers, card security codes, or passwords.
Our Review & Assistance
We understand that materials can be damaged in transit and that delivery, fitment, or product concerns may need review. We will examine the order details, your explanation, and relevant records, request additional information where reasonably needed, and work with you in good faith toward an appropriate resolution. Please allow a reasonable opportunity for us to respond and keep copies of your communications.
Your Payment Dispute Rights
This contact-first process does not require you to delay reporting an unauthorized transaction, miss a bank or payment-provider deadline, or waive any legal or payment-provider rights. If the issue remains unresolved, you may use the dispute options available through your bank or payment provider. Filing a dispute, or contacting your bank before contacting us, is not by itself proof of fraud.
Records Provided During a Dispute
If a dispute is opened, we may provide relevant information to the bank, card network, or payment processor, including the order details, product description and selected options, applicable terms presented at purchase, available payment-verification and fulfillment records, tracking or delivery information, photographs, customer communications, and any refund or replacement offered or completed. We will describe the available evidence accurately; the bank or payment provider determines the dispute outcome under its rules.
Please provide accurate information about the issue and any resolution already received. If a refund and a dispute credit overlap, notify us and your payment provider so the transaction can be reconciled without duplicate reimbursement. We do not require you to withdraw a dispute as a condition of reviewing your concern.
Shipping Damage, Missing Orders & Product Concerns
Inspect materials promptly. Please report visible transit damage within 12 hours where reasonably possible and concealed damage or defects promptly after discovery. A delayed report does not automatically eliminate legal or payment-provider rights. Retain the material, packaging, and shipping label and provide relevant photos where available. If photos are unavailable, contact us to discuss reasonable alternatives. Shipping insurance does not remove our legal obligations.
Custom Products & Valid Claims
Custom-cut products are final sale for change-of-mind returns once production begins. This does not exclude valid claims for damaged, defective, incorrect, materially misdescribed, or undelivered goods, or remedies required by law. We review the circumstances and available evidence before determining an appropriate resolution.
Relevant personal information is handled as described in our Privacy Policy. Revisions apply prospectively and do not change the terms presented for earlier purchases.
