Return & Refund Policy – NorthTints.store
At NorthTints.store, we are committed to delivering high-quality, custom-made products and maintaining clear, transparent policies. By placing an order, you acknowledge and agree to the following terms:
1. Returns
Custom Orders: All products are made to order. Once an order has been cut, prepared, or shipped, returns are not accepted unless the product is confirmed to be defective or damaged upon delivery.
Final Sale: Due to the custom nature of our products, all sales are final once production begins.
2. Order Cancellations
All Sales Final: Orders cannot be canceled once placed.
Customer Responsibility: Please confirm all order details prior to purchase.
Processing Fee: Approved refunds will be subject to a 3–5% credit card processing fee, deducted from the refund amount. Fees vary depending on the payment method (e.g., Amex, Mastercard, Visa, Discover).
3. Damaged Items
Immediate Inspection: All packages must be inspected upon delivery.
Damage Reporting: Any damages must be reported within 12 hours of delivery as confirmed by carrier tracking.
Required Evidence: Customers must provide clear photos or videos of:
The damaged product
The shipping tube/box and label
Any visible carrier-related damage
Insurance Claims: If shipping insurance was purchased, NorthTints.store will file a claim on your behalf once the required evidence is provided.
Without Visual Evidence: Products must be returned for inspection with an RMA (Return Merchandise Authorization) number prior to replacement being issued.
Processing Timeline: Upon receipt and verification of the returned item, replacements may take 10–14 business days to process.
4. Installation Errors
If damage occurs during installation, individual replacement patterns are available for purchase. Please contact us for pricing and availability.