PLEASE READ ALL QUESTIONS CAREFULLY BEFORE MAKING A PURCHASE.
MOST ASKED QUESTIONS / ANSWERS
Question: I see you have promotion codes. How do I get a discount?
Answer: The only way to receive a discount is you would have to pay using Crypto Currency. Use a contact form to reach out to us and we will explain how to proceed with Crypto Currency Discount.
Question: I see you’re offering additional installation support for $129.99 for Full Front Kits. What does it include?
Answer:
- Additional support for $129.99 will include one of our Pro installers with over 25 Years of experience assisting you for 2 hours by appointment
- Additional support can be also purchased after you place the order or after you receive the kit and you need additional support after reviewing the videos we provide.
- Installation Support is only provided on Saturdays and Sundays from 10 am and 7 pm Eastern Standard Time. Two weeks in advance appointment scheduling is required due to the high demand.
Question: I just purchased paint protection kit, will I get installation instructions?
Answer: You will be given instructional videos via email you provided during checkout on how to install the kit.
We will not provide any email support from our in shop professional installers unless Installation Support is purchased.
Question: I purchased your kit, but its a little short?
Answer: This is actually the way it supposed to come, in order to make it fit, material needs to be stretched, surface of the panel most likely is not flat, so there for you need to tac one corner and stretch it to the next corner.
Question: I submitted my order. What other information do I require to proceed with completing my order?
Answer:
- Within 24-48 hours, our plotting department will email you with precuts after placing the order to confirm the order. You will need to continuosly check your email to get the quickest time to get your order cut.
- To expedite the process, you will need to reply to that email that is sent out for order confirmation email.
- One of our members will get back to you once you reply until we confirm the orders.
- We will not cut any orders until you as the customer confirm the precuts via email.
Question: I have dirt stuck under the film after installing the precut.
Answer: The dirt is not uncommon to have, you can pull the material back right away and clean it off with the slip solution and use a finger nail to pick the dirt off the glue.
Question: Will the kit be cut to fit my vehicle specs, Make / Model / Year and Trim?
Answer: All orders are confirmed over email with pictures confirming all the wrapped edges, headlamp washers, parking sensors, and tow hook options with each customer before sending the order to our plotting team.
Question: If my order is damaged or lost in transit when in the possession of UPS, what do I do?
Answer: You are required to purchase shipping insurance for any kit. If the package arrives damaged or is lost during shipment, we will have to contact UPS and open a claim to get your money back. We are not responsible for any damaged orders or lost packages. This is the consumers responsibility to retrieve the funds back from UPS.
Question: I have received Paint Protection Film, but there are no printed logos on the back of the liner
Answer: Only film that has logos printed is 3M Scotchgard regular 5 year warranty film, no other film on the market comes with logos printed on the liner.
We do no carry regular 3M Scotchgard film.
3M Pro series = doesn’t come with printed logos on the backing liner
3M g200 series = doesn’t come with printed logos on the backing liner
No brand on the Market currently comes with logos printed on the liners.
Question: I bought a kit, I used some of the pieces and I cannot install the kit. Can I get a partial refund?
Answer: Once you open the kit and install any piece. The kit is no longer returnable for any refund whatsoever. We cannot resale your kit once you open and temper the kit.
Question: I received my kit, where is my warranty card?
Answer: You’re warranty is digitally through us. There is no warranty against self damage to the material during the install or after, rock chips or pealing of the material. You only have a 10 year warranty against fading and cracking. Material has to be sent back to us for us to provide to the manufacture for them to decide if if can be warrantied out or not. We do not make these decisions, we only provide the new material if the manufacture agrees to warranty the film out. You as the consumer have to properly take care of the material and keep it hydrated for the material to last.